Customer: “It says I’ve performed an illegal operation and will be shut down. Have I done something wrong?”
Customer: “Why didn’t you tell me I have call waiting?” Tech Support: “Sir, we have no way of knowing if you have call waiting.” Customer: “Well, you should ask everybody!” Tech Support: “Do you have call waiting?” Customer: “What’s that?”
Customer: “Wait, that password looks really gray. I’m going to type it in again.”
Customer: “I’ve been doing risk analysis by hand for five years, and we finally got your program so we could do it automatically — but there’s a bug in it. The answers come out differently each time.” Tech Support: “Sir, are you aware that our program uses Monte-Carlo analysis?” Customer: “Of course I am. That’s […]
Customer: “Hi, I’m supposed to pack [zip] my database and send it to you. What should I pack it in?”
Customer: “My disk is stuck in my disk drive. Clicking eject doesn’t work.” Tech Support: “Ok, turn the power to your Mac off, hold down the mouse clicker, and power the Mac back up.” Customer: “Look, I don’t have three hands!”
Me: “What is that noise?” Customer: “Hey Martinez!! I’m on the phone! Cut it out!” Me: “What was that?” Beep! Beep! Beep! Beep! Beep! Beep! Customer: “It’s from a device.” Me: “What kind of device?” Customer: “I don’t know.” Me: “Like a fax machine or something?” Customer: “I don’t know. Someone is under house arrest […]
Tech Support: “How may I help you today, sir?” Customer: “Hello…hey, er…I think I’ve got the wrong software installed in my computer.” Tech Support: “Why is that, sir?” Customer: “I bought this minitower system from you, and it came loaded with software called the ‘XYZ Desktop’.” Tech Support: “Yes…?” Customer: “Shouldn’t it be called the […]
Student: “Would it be possible to install Arabic language support on those computers?” Computer Teacher: “In order to use Arabic language in Windows, you must install an Arabic graphic card. So I don’t think we could do that.”
Many people in computer labs will assure you, beyond a shadow of a doubt, that they were doing everything correctly, and it still wasn’t working, only to make you get up from your nice comfy seat to walk over to the other side of the room and do it yourself. Invariably, after it works the […]
Another customer called Tech Support to say her brand-new computer wouldn’t work. She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked “What power switch?”
